If the package arrives at your home damaged (broken or with obvious signs on the cardboard), do not accept it, send us an email immediately, possibly with some picture of the conditions of the package through our contact form indicating your order number and shipping.
If you decide to accept the package, you must inform the courier of any damage and sign only by signing "Acceptance with reservation" indicating what type of problem you have encountered (open package, badly closed, damaged, missing or damaged parts or products, etc.), otherwise it will not be possible for us to later dispute the damage to the carrier and request the reversal of the shipping price.
Even if the damage to the product or products are not visible externally (missing product or damaged inside), you can contact us within a maximum period of 7 consecutive days of delivery of the package. Please note that you must keep all the components of the package (courier label, inner and outer packaging, kraft paper) and send us the images to allow us to open a complaint against the courier.
If, on the other hand, the package is perfectly intact but the product you purchased is in poor condition or defective, you can contact Customer Service through our contact form explaining the problem you have encountered. In the event that we consider that there are the conditions to do so, we will proceed to collect the defective product, and, once verified that it has not been manipulated, we will send you a new product at no additional cost (depending on availability at the time). In the event that there are no stocks of the same product available, the full amount of the purchase will be refunded.
The entire return process until the refund of the amount of the product or its replacement, may take 15 to 20 working days.
It's possible you've changed your mind, or you've found some flaws. No problem!
As required by current legislation, the deadline for returning products is 14 days from the date of delivery.
To return a product:
1. Fill in the contact form here.
2. In the field "Object" enter "Returns": all fields are required.
3. In the message section, briefly indicate the reason for the return, if you want another product to be sent to you or if you prefer the amount of the purchase to be refunded.
4. If possible, please send us some photos that show the problem of the product.
Once we have received the necessary information, you will be contacted by the Beautiq support staff by email. We will send you the return acceptance notice and the address to which you must send the product(s) you wish to return.
Only returns that meet the following requirements will be accepted:
- The products must be intact and with their original seal.
- Products must be properly packaged for return.
- Returns of products that have been used will not be accepted.
The costs for the right of withdrawal/return of the products are borne by the customers.
Once we have received the product and verified its condition, we will refund the relevant amount.
In the event that the returned product does not meet the conditions described above and is therefore rejected from the possibility of refund, we can suggest the following options:
1) Return the rejected product back to you once you have paid the new re-shipping fee.
2) Charge us with destroying the product itself if you do not wish to receive the returned product again. We will proceed to destroy the item for reasons of hygiene, as it is not in proper condition for sale.
Under no circumstances will we refund the money if the returned product does not meet the conditions described above.
Please note that the entire process of return until the refund of the amount of the product or the replacement thereof, may take 15 to 20 working days.
To benefit from the warranty or to return the products, you must indicate the invoice or order number and the reason for the return.
To do this, you can get in touch with us through the contact form that you can find here.